Frequently Asked Questions
What payment methods do you offer?
Payment online can be made through EFTPOS, Afterpay and Paypal.
Can I get flowers delivered as a gift?
Absolutely! Our flowers make fabulous gifts, that will be cherished for years to come. We package all our designs beatuifully in custom packaging so our arrangements are a delight to receive, whether it be for yourself or a loved one. Please add a gift message in the additional notes box at checkout and we will include a complimentary giftnote.
How to care for my flowers?
Our flowers require very little maintenance and with the right care your blooms can last forever.
Keep your flowers out of direct sunlight for extended periods as this can fade colourful blooms over time. If you need to clean your flowers, a gentle wipe with a clean cloth, or cool blow with a hairdryer can remove any residue, or if little grubby hands get on the petals, a simple wipe with a baby wipe should remove the mark.
Our arrangements and hand-tied bouquets come ready for you to display straight away.
If you have ordered from our loose bouquet or stem range; with a gentle touch, bend and shape the stems and foliage as you wish to achieve a softened, natural look. Stems can be bent or cut to suit various vase heights. Open out the petals of the flowers with your fingers to give a varied, authentic appearance.
Are your flowers real-touch?
We do have some real-touch flowers in our range, but not all our flowers are real-touch. As trained fresh florists, we strive to sell only stems that we feel are botanically correct, and real-touch do not always mean they are realistic versions of their fresh counterparts, nor does it mean they are a better quality. In the product description it will say if the product contains real-touch stems. In some of our arrangements this may change due to availabilities, so please be in touch if this is a requirement.
Are all the blooms pure silk?
There are still some pockets of pure silk flowers but their scarcity and price make them less viable for retail purposes. Polyester has been the main material for manufacturing artificial flowers since the 1970s. Most artificial flowers in the market nowadays are made of polyester fabric.
Why do we call ourselves a Silk Flower Design Studio then? Well, whilst our opportunity to design with pure silk is limited we have deliberately used the word silk in our tagline as a way of addressing common misconceptions including that polyester is the inferior version of fake flowers. In fact polyester is used in some of the most exquisite blooms we range and nothing compares to the fluid movement and natural colour tones the material is able to deliver.
What are your freight/delivery costs?
We currently offer free delivery Australia-wide for all orders over $150.
Ensuring your blooms arrive looking as bloomingful as they did when they left our studio is our priority. This is why we spend a lot of time and effort packaging your blooms to ensure a safe delivery that’s as much a pleasure to receive as it is to open.
What happens if I want to make changes to my order?
We will make every effort possible to put in place any changes to your order as long as the order has not commenced design and build.
How true are your colours?
While every effort is made to ensure that all colours are accurately reproduced on our website please bear in mind that your own system may cause variations in colour reproduction.
Can I return goods if not suitable?
You may return an item within 14 days of receipt for a full refund. Custom orders cannot be returned.
Returned parcels remain the customer’s responsibility until received by us. Returns must be in original packaging, unused, undamaged and unmarked, with proof of purchase and in a fully resaleable condition. Secret Blooms does not pay return freight, this is the customers responsibility. Additional parcel insurance is recommended when returning goods.
Please allow 7 days for a refund which will be credited back to you using the same method with which you originally paid, minus the bank fees associated with the transaction and shipping costs if charged. Please ensure you include details of the item code and reason for return.
Any questions on our returns policy or for our returns address, please contact firstname.lastname@example.org
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