Frequently Asked Questions
Do you have a showroom I can visit to view your range?
We are an online only store, and are not open to the public.
How do I place an order?
The easiest and most effective way to order from us is through the Blooms Boutique online. We do accept phone and email orders if you’re in a pickle.
Any orders placed through the site are considered subject to there being stock available. All items are subject to availability and the dimensions are approximate.
Are all the blooms pure silk?
There are still some pockets of pure silk flowers but their scarcity and price make them less viable for retail purposes. Polyester has been the main material for manufacturing artificial flowers since the 1970s. Most artificial flowers in the market nowadays are made of polyester fabric.
Why do we call ourselves a Silk Flower Design Studio then? Well, whilst our opportunity to design with pure silk is limited we have deliberately used the word silk in our tagline as a way of addressing common misconceptions including that polyester is the inferior version of fake flowers. In fact polyester is used in some of the most exquisite blooms we range and nothing compares to the fluid movement and natural colour tones the material is able to deliver.
Are your flowers real-touch?
We do have some real-touch flowers in our range, but not all our flowers are real-touch. As trained fresh florists, we strive to sell only stems that we feel are botanically correct, and real-touch do not always mean they are realistic versions of their fresh counterparts, nor does it mean they are a better quality. In the product description it will say if the product contains real-touch stems. In some of our arrangements this may change due to availabilities, so please be in touch if this is a requirement.
What is your minimum order?
We do not have a minimum order. Delivery is free Australia-wide for all orders over $80.
How can I pay for my order?
We accept all major credit and debit cards, and offer Afterpay and Paypal through our Blooms Boutique and will also assist with any requirements for direct bank deposits (please get in touch with us directly).
Please note that due to higher than average transaction costs, payments made using American Express will incur 2.5% processing fee.
All transactions are processed in Australian Dollars.
What are your freight/delivery costs?
We currently offer free delivery Australia-wide for all orders over $80.
Ensuring your blooms arrive looking as bloomingful as they did when they left our studio is our priority. This is why we spend a lot of time and effort packaging your blooms to ensure a safe delivery that’s as much a pleasure to receive as it is to open.
You may request that deliveries be left in an accessible, designated spot at your home if you are out. These deliveries are the sole responsibility of the customer and no claims will be accepted for lost, stolen or incorrectly delivered orders to residential addresses.
Can I collect my goods in person?
Our studio is based in South Brisbane. You are more than welcome to arrange collection in person subject to arranging a mutually convenient day and time with the studio.
What happens if I want to make changes to my order?
How long do I have to wait for delivery?
It usually takes us between 1-3 business days to prepare your order in the studio. If you are requiring an arrangement urgently, please call us and we will try to assist you.
We partner with a network of courier services that meet our high standards for parcel care. You will be sent tracking details of your package once it has left our studio. Depending on your location it can take approx. 2-4 business days to receive your parcel after dispatch, but this will depend entirely on how remote your location is. Please get in touch with your location for an accurate delivery estimate.
How true are your colours?
Can I cancel my order prior to delivery?
Can I return goods if not suitable?
Returned parcels remain the customer’s responsibility until received by us. Please allow 14 days for a refund which will be credited back to you using the same method with which you originally paid. Please ensure you include details of the item code and reason for return.
Returns must be in original packaging, unused, with proof of purchase and in a fully resaleable condition. The company does not pay return freight. Additional parcel insurance is recommended when returning goods. Please refer to the simple instructions that we send with your order.
I haven’t received my delivery?
Please advise our office so we can check the status of your order with the freight company.