Shipping & Delivery
How long do I have to wait for delivery?
It usually takes us between 1-2 business days to prepare your order in the studio. If you are requiring an arrangement urgently, please call us and we will try to assist you.
We partner with a network of courier services that meet our high standards for parcel care. You will be sent tracking details of your package once it has left our studio. Depending on your location it can take approx. 2-4 business days to receive your parcel after dispatch, but this will depend entirely on how remote your location is. Remote rural locations and addresses in WA can take up to 14 days. Please get in touch with your location for an accurate delivery estimate.
What are your shipping costs?
We currently offer free delivery Australia-wide for all orders over $150.
Ensuring your blooms arrive looking as bloomingful as they did when they left our studio is our priority. This is why we spend a lot of time and effort packaging your blooms to ensure a safe delivery that’s as much a pleasure to receive as it is to open.
Can I cancel my order prior to delivery?
As each of our designs are made to order all orders are firm binding and cannot be cancelled. If your order has not commenced design and build we can – in exceptional circumstances – arrange for your order to be cancelled.
Can I return my goods if not suitable?
You may return an item within 14 days of receipt for a full refund. Custom orders cannot be returned. Please contact hello@secretblooms.com.au for the return address.
Returned parcels remain the customer’s responsibility until received by us. Returns must be in original packaging, unused, undamaged and unmarked, with proof of purchase and in a fully resaleable condition. Secret Blooms does not pay return freight, this is the customers responsibility. Additional parcel insurance is recommended when returning goods.
Please allow 7 days for a refund which will be credited back to you using the same method with which you originally paid, minus the bank fees associated with the original transaction and the original shipping costs if charged. Please ensure you include details of the item code and reason for return.
Any questions on our returns policy or for our returns address, please contact hello@secretblooms.com.au
I haven't received my order
Please advise our office so we can check the status of your order with the freight company.
Will I receive a refund if my order goes missing?
Once we have investigated the details of your missing parcel any refunds payable will be credited back to your credit or debit card.
What if my order arrives damaged?
We have invested a lot of time and effort into creating custom packaging for our arrangements so they are fully protected in transit. If an item does arrive damaged, please contact us within 48 hours of delivery and we will assist you.