Secret Blooms is committed to protecting your privacy. This Privacy Policy tells you about our online collection of personal information and how we use that information. By visiting and/or using (Site), you agree to the terms of this Privacy Policy.  This Site is accessible both in Australia and overseas. This Privacy Policy protects personal information in accordance with Australian laws; however, the information collected may be retained, and may be stored, processed, accessed, and used in jurisdictions whose privacy laws may be different and less protective than those of Australia.  This Site is not intended for use by persons under the age of 18 years and we do not intend to solicit or collect personal information from anyone under that age. If you are under 18, you should not use or enter information on this Site

Information you give us

When you register with us we may collect information from you including your name, your mailing address, email address, phone number, username and password. Financial information such as your credit card number and billing address is collected so we can process payments for our services. We do not store any financial information you disclose to us.  We collect the information you give us in a number of ways including online, by email, post, and facsimile or over the phone.

Information collected through your use of this Site

When you visit this Site other information, including your IP address, browser type and language, and access times, is automatically collected. Navigational information, including information about the pages you view, the links you click, and other actions taken in connection with the Site may also be collected.

We collect anonymous information about you through the use of “cookies”. A cookie is a small text file that is placed on your hard drive. It contains information, including personal information that can later be read by a web server in the domain that issued the cookie to you. The information that cookies collect includes the date and time of your visit, your registration information, and your navigational and purchase history. Cookies help us to provide you a better service as they allow us to identify registered users when they return to the Site so that previous image search results are retrieved and you can easily view your previous invoices. Our use of cookies means that you will not have to keep entering the same information every time you visit.

Most browsers automatically accept cookies, but you can usually modify your browser setting to decline them. If you choose to decline cookies, you may not be able to sign in or use other interactive features of our Site and services.  This Privacy Policy covers the use of cookies by us and does not cover the use of cookies by third parties such as our third party services providers.

Use of your personal information

We use your personal information to help us provide tailored silk flower design products.  We also use your personal information to communicate with you and we may send emails relating to our services to you. We may also send you surveys or marketing communications to inform you of other news or information that may be of interest. If you do not wish to receive marketing communications just follow the “unsubscribe” instructions included within each email communication.  Personal information that we have collected may be stored and processed in Australia or any other country in which we or our affiliates, subsidiaries, contractors or agents maintain facilities, and by using our Site or services you consent to any such transfer of information outside of your country.  You also agree that we can share your personal information with our third party service providers for the processing of payments. When you enter sensitive information, such as your credit card details, the information is encrypted using secure socket layer (SSL) technology and passed on to our service provider for processing.  We reserve the right to disclose your personal information if required to do so by law, or disclosure is reasonably necessary to comply with legal process, respond to claims, or protect the rights, property or safety of our company, employees, customers, or the public.

How to Manage Your Personal Information

Once you have registered with us if you want to review or revise any of your information just login to the Site and make the appropriate changes. You may also request changes by emailing us at or calling us on +61 (0)406 852 350. 

Security of Your Personal Information

We follow accepted industry standards to help protect your personal information. No method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we take all reasonable precautions to protect your personal information, we cannot guarantee its absolute security.  If a password is used to protect your account and personal information, it is your responsibility to keep your password confidential and to change it if you think it has been compromised.


We may link to websites that have different privacy policies and practices from those set out here. We assume no responsibility for the policies or practices of such linked sites and encourage you to become acquainted with them prior to use.

Changes to This Privacy Policy

We reserve the right to change the terms of this Privacy Policy at any time. If there are material changes we will post a notice of such changes here or on our homepage, or by sending you an email. We encourage you to review this policy whenever you visit our Site.


If you have questions, complaints or concerns regarding this Privacy Policy contact us at

The studio is currently closed for our mid-year break. We will re-open mid-July.